Privacy Policy
Introduction
Effective as of September 2023
Respect for privacy and confidentiality is an important concern for ORIENTECH (hereinafter referred to as “ORIENTECH“, “we”, “our”, or “us”). For this reason, ORIENTECH ensures the implementation of effective control measures aimed at protecting the confidential nature of the personal information in its care.
This Privacy Policy (the “Policy”) describes how ORIENTECH collects, uses, discloses, and stores the personal information you may provide when using ORIENTECH’s website (the “Website”) or the services provided by ORIENTECH (the “Services”). It also informs you of ORIENTECH’s commitments in terms of managing and protecting personal information.
By accessing this Website or using our Services, you consent to the collection, use, disclosure, and storage of your personal information in accordance with this Policy.
Who does this Policy apply to?
This Policy applies to anyone who communicates or interacts with us, regardless of the means used, whether you are a client or someone who uses our Platforms or Services. Our employees and individuals who respond to our job offers are subject to a separate privacy policy.
- What is personal information?
Personal information is any information about an individual that, separately or combined with other data, can identify them. This may include, for example, your name, email addresses, contact details, as well as any similar information provided to ORIENTECH. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable person. - Sources of personal information
We collect personal information about you from:- You:
- When you provide this information to us directly, and
- When personal information about you is automatically collected as part of your use of our services.
- Third parties, when they provide us with personal information about you. Third parties that share your personal information with us include:
- Service providers. For example, we may use service providers to analyze how you interact and engage with our Website or services, or third parties may assist us in providing you with customer support.
- You:
- Personal information you voluntarily provide
When you visit our Website, participate in a contest, promotion, or survey, or create an account on the Website or use our services, you may be asked to voluntarily provide certain personal information (such as your name, email address, mailing address, and phone number) so that we can communicate with you more easily and provide the services you wish to obtain. - Automatically collected personal information
Cookies — When you access the Website, we use a browser device called a “cookie” to automatically collect certain non-identifiable information about users, such as the Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider, the name and version of the web browser, the date and time the user accesses the Website, the Internet address from which the user directly accesses the Website, the operating system used, the sections of the Website visited, the pages viewed, the images displayed, and the documents displayed or downloaded from the Website. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser (but does not necessarily identify the visitor) to our computers each time someone visits our Website.
We use cookies to manage our Website, services, and analyze how our site and services are used. They also help us better understand your interests and provide you with a more personalized online experience. You can reset your browser to be notified when you receive a cookie or to refuse cookies. However, if you refuse cookies, you may not be able to use certain features of our Website. - By using our Website, you acknowledge that we use essential cookies and consent to the use of non-essential cookies.
Purposes for which we collect personal information
ORIENTECH uses the personal information collected about you for the following purposes:
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- Responding to or following up on online service requests, questions, or comments you send to us;
- Creating and managing your online account and providing you with the services to which you have subscribed;
- Personalizing and improving your experience on our Website;
- Conducting analyses and statistics on our audience, customers, and use of our Services, to better
- understand the interests and preferences of our customers;
- Conducting aggregate and anonymous user data analyses;
- Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activities;
- Taking any other action for which personal information has been collected;
- For other purposes described in this Policy or as permitted by law.
- Tracking information – ORIENTECH may use non-identifiable information about its users to create general tracking information reports regarding the demographic characteristics of users of the Website or our Services. This non-identifiable information is used for system and Website administration purposes, to better understand your interests, and to improve the site.
- Electronic communications – If you provide your email address, ORIENTECH may occasionally send you commercial electronic messages, including emails, to inform you of promotions, important updates, new services, or products, including those offered by entities within the same group of companies.
- Targeted advertising – By using cookies and invisible pixels, ORIENTECH can offer you advertising that better meets your needs by targeting your interests. When you visit our Website, cookies and pixels show us which pages you are interested in. As a result, we may display ads tailored to your interests. These technologies do not contain any personal or financial information that can identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these ads, ORIENTECH may also track the response rate of the campaign.
Disclosure of personal information
We cannot disclose personal information contained in the file we hold about you to a third party unless you consent in writing or if the law requires it (for example, in the case of an investigation by law enforcement officers). We may also disclose personal information contained in the file we hold about you if such disclosure is made for the same purposes.
The transmission of personal information concerning you outside of ORIENTECH is done in such a way as to ensure confidentiality, even if you are the recipient.
Disclosures to our service providers – We may also share your information with third-party providers, consultants, and other service providers we employ to perform tasks or provide services on our behalf. These entities include, but are not limited to, our payment processors, website analytics companies (e.g., Google Analytics), business intelligence service providers, messaging service providers (e.g., Mailchimp), and advertising partners.
Disclosure to government agencies — We may disclose personal information about you to government agencies authorized by law to obtain this information, or when ORIENTECH has reasonable grounds to believe that such information may be useful in the context of an investigation into illegal activity, or to comply with a subpoena, arrest warrant, or court order from a competent authority requiring the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of ORIENTECH.
Business transaction – If ORIENTECH is involved in a merger or any other restructuring, it may disclose your personal information to the organization resulting from this merger or other restructuring.
Retention and security of personal information
Retention – The personal information we hold about you is recorded in an electronic file whose purpose is to enable you to benefit from the services offered by ORIENTECH and complementary services.
Security – We take and implement the necessary and appropriate security measures to ensure the confidentiality of the personal information in our possession, protect it against loss, destruction, theft, as well as against unauthorized access, disclosure, reproduction, use, and modification. Personal information contained in records is, therefore, accessible only to those who need to know it in the course of their duties and who consult it only when necessary.
Nevertheless, due to the nature of the Internet and the technologies arising from it, security and confidentiality risks cannot be eliminated, and ORIENTECH cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
As far as possible, we ensure that the personal information contained in the file we hold about you is up to date before using it to make a decision that concerns you.
Right of access, rectification, and deletion
- By contacting ORIENTECH at vincent.carriere@orientech.com , you may:
- Request access to your personal information and obtain information about the collection, use, and disclosure of your personal information by ORIENTECH;
- Request modification or update of your personal information; and
- Request the deletion of your personal information.
- Subject to certain exceptions provided by law, you will be able to obtain reasonable access to the personal information we hold about you, and you will have the right to question the relevance and accuracy of this information and have it corrected if necessary. You can help ORIENTECH maintain the accuracy of the information concerning you by notifying ORIENTECH of any necessary changes.
When you request the deletion of your personal information, the request will be processed in accordance with applicable laws. Please note that ORIENTECH may still retain some of your personal information to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which the company collected it.
Refusal and withdrawal of consent
By contacting Vincent Carrière at vincent.carriere@orientech.com , you can withdraw or modify your consent regarding the use and disclosure of your personal information, or refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or give us the required consents, it may be impossible for us to do business with you or provide you with the requested services.
Electronic communications – You can remove your name from our promotional or marketing electronic communications lists at any time by unsubscribing from our email communications or modifying your preferences in your ORIENTECH account settings.
Cookies – You can block the use of cookies by activating the appropriate setting in your browser. For more information on how to block cookies using your browser settings, see the relevant help section.
Retention period for personal information
We retain your personal information as long as we have a legitimate need to do so. Even if you have stopped doing business with us, we may need to retain some information because, among other reasons, the law requires it. When this information is no longer necessary, it is destroyed. In the process of destroying the information, we follow strict rules and also ensure that unauthorized persons do not have access to it.
Changes to the Policy
We may make changes or additions to this Policy at any time, and we encourage you to review it periodically. If we make changes to this Policy, we will notify you by updating the effective date of this Policy at the top of the page.
How to contact us
If you have a question, concern, or complaint regarding the protection of your personal information or our practices, you can contact the Privacy Officer by email at vincent.carriere@orientech.com . You can also reach us by mail at our headquarters:
745 Bd Cristini,
Lachute (Québec) Canada
J8H 4N6
Please include your name and contact details, the nature of your request or complaint, and any other relevant information.
Contact the ORIENTECH team by email or through a contact form.